Frequently Asked Questions​

Scansearchtravel.com is the travel comparison site that allows anyone to instantly find the best current online prices available across hundreds of travel sites from the world’s leading travel providers.
When you search for a flight, hotel, car hire or other travel related offers on Scansearchtravel.com you instantly search across airlines, travel agents, hotels, car rentals and taxi companies from major booking sites to individual company sites. The search engine aggregates the results and shows you the available online prices.

Scansearchtravel.com does not add any extra fees, so how does it offer a good and reliable service?
Scansearchtravel.com only gains when a successful completed booking is carried out on the site you are redirected to on a referral basis, or on a click-through basis. These fees are paid by our partners, so Scansearchtravel.com never charges you any fee. Once you search for your flight or hotel, you will be redirected to the booking providers and the transaction will subject to the chosen booking providers conditions and policies.
That’s it!

We can help you find the deals. Contact us via email or on social media.

ScanSearchTravel.com only acts as a user interface and has no control over the booking or the travel product because it is not involved in creating the travel product and in defining the price and any charges that you book. The travel providers are responsible for the travel products. If you have any issues or concern around your booking, the quickest way to find out more or resolve is to contact the travel provider named on the booking page or in your email booking reservation.

ScanSearchTravel.com never charges any fees or commission. The charge you could see could be any one of the following:
Pre-authorisation: A pre-authorisation is just a validity check that temporarily blocks on your credit card an amount roughly equivalent to the cost of your reservation. The amount will be unblocked after a certain time period. How long this takes will depend on the property or car booked and your credit card provider.

Deposit or Prepayment: Some properties require a deposit or prepayment at the time of reservation. This policy is clearly highlighted during the reservation process, and you can see it in your confirmation email as well. If you are eligible for free cancellation, this amount is returned to you if you choose to cancel your reservation.

Scansearchtravel.com uses secured connection only and no payment is made directly to us. Once you find your booking with Scansearchtravel.com, the servicing and payment will be handled by the provider. If you encounter any security or safety-related issues, please share them with us by reaching out to support@scansearchtravel.com.

Prices from airlines, hotels and online travel providers can change frequently per day and availability fluctuates constantly. Scansearchtravel.com makes every effort to ensure the prices found are accurate and up to date. Occasionally there can also be a problem with the prices being received by a provider (hotel, airline or car hire company), or there can be technical reasons why the price is not represented accurately.

Yes, but terms and conditions apply. Any cancellation fees are determined in the cancellation policy in your booking confirmation or on the travel provider’s site that generated your booking.

To change or cancel a reservation, check the terms and conditions on the booking confirmation email sent to you by the travel provider and follow their advice.

Still need help? Contact support@scansearchtravel.com